The Customer

Chime Communications is a marketing services company headquartered in London, United Kingdom. With offices in 16 countries across the globe, Chime is made up of five divisions, 51 companies and over 1,500 people.

The Challenge

Having decided to migrate to Microsoft Exchange 2010, Chime had an immediate requirement for a robust, Microsoft certified, load balancing solution. Architectural changes to Exchange 2010, together with the limitations of Windows NLB, have made an external load balancer an integral part of a highly available Exchange deployment. In addition, Chime had two Active Directory sites which, under recommended Microsoft architecture, required separate load balanced CAS (Client Access Servers) Arrays at each.

“The ALB-X is intuitive and incredibly easy to use, we had it set up, configured and running in minutes.”

Carl Edwards, IT Manager, Chime Communications

When looking for a load balancing solution, Chime researched the market and evaluated a number of competitive products. “We tried to test as many options available on the market as possible. The Accelerating Load Balancer (ALB-X) from edgeNEXUS is certified by Microsoft for Exchange 2010 so seemed a good option. Having thoroughly evaluated all the leading solutions, edgeNEXUS stood out for us in three main areas; superb support, excellent ease of use and reasonable cost.” Carl Edwards, IT Manager, Chime Communications.

One of the main influencing factors in Chime’s purchasing decision was the straight-forward evaluation experience offered by edgeNEXUS. “The ALB-X is intuitive and incredibly easy to use, we had it set up, configured and running in minutes. In comparison, we found that other competitive products were clunky to configure and somewhat over engineered.” Carl Edwards, IT Manager, Chime Communications.

To simplify deployment for Exchange, the edgeNEXUS ALB-X features jetPACK, a pre-configured template that comes and fully-tuned with all of the application-specific settings required for optimised service delivery. Using a jetPACK allows clients to circumvent the complexities of load balancing specific applications and instead deliver a fully configured load balancer within a matter of minutes.

edgeNEXUS ALB-X: Cost Effective, Easy to Use, Great Support

“The edgeNEXUS support team also worked closely with us throughout the testing phase, showing great enthusiasm towards the product and demonstrating its features. In comparison, we found it near impossible to get support and assistance from competitors during the evaluation phase. This experience highlighted to us how impressive the edgeNEXUS product is and how committed the team is to delivering great customer service.” Carl Edwards, IT Manager, Chime Communications.

“Fundamentally, edgeNEXUS offers us the scalability and resilience that we require for Exchange 2010. Set up was fast and simple and day to day maintenance is minimal.”

Carl Edwards, IT Manager, Chime Communications

Chime decided to implement the edgeNEXUS virtual appliance for their Exchange 2010 platform, deploying 4 instances across their London sites. Since installing edgeNEXUS, Chime has experienced marked improvements in the performance, manageability and reliability of their Exchange services.

“From bench testing through to live deployment, our Exchange migration has been a swift and simple process thanks to edgeNEXUS. Fundamentally, the edgeNEXUS solution offers us the scalability and resilience that we require for Exchange 2010. If a host, switch or site fails, we know that there will be no disruption to service delivery. In addition to this, edgeNEXUS makes connections to responding servers faster for a better end user experience. Day to day maintenance is minimal, making the ALB-X a very efficient and all round effective load balancing solution.” Carl Edwards, IT Manager, Chime Communications.

Always looking for ways to improve their network, Chime can see further opportunities for the edgeNEXUS ALB-X. “In addition to our immediate requirement for Exchange, we are also planning to make a number of other services available in the future that will require scalability, resiliency and optimised delivery. The unlimited nature of the edgeNEXUS solution is very appealing, enabling us to roll out other mission critical applications as and when needed without performance restrictions.” Carl Edwards, IT Manager, Chime Communications.

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