{"id":54541,"date":"2025-06-20T13:16:31","date_gmt":"2025-06-20T13:16:31","guid":{"rendered":"https:\/\/www.edgenexus.io\/nao-categorizado\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/"},"modified":"2025-06-20T13:16:31","modified_gmt":"2025-06-20T13:16:31","slug":"voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente","status":"publish","type":"post","link":"https:\/\/www.edgenexus.io\/pt-br\/blog-pt-br\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/","title":{"rendered":"Voc\u00ea est\u00e1 aqui: Resultados da pesquisa de suporte ao cliente"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Como tenho certeza de que voc\u00ea sabe, a qualidade do<a href=\"https:\/\/www.edgenexus.io\/pt-br\/tag\/pesquisa-de-suporte-ao-cliente\/\"> suporte<\/a> que oferecemos \u00e9 algo que levamos muito a s\u00e9rio. Gostamos at\u00e9 de usar a palavra Tenacious (tenaz)! <\/span><\/p>\n<p>Em prepara\u00e7\u00e3o para nossa pr\u00f3xima pesquisa de satisfa\u00e7\u00e3o do cliente, gostar\u00edamos de publicar os resultados da \u00faltima pesquisa.<\/p>\n<p><strong><em>Mas, primeiro, um resumo muito r\u00e1pido (e eu quero dizer um resumo r\u00e1pido de nosso processo de pensamento de suporte)<\/em><\/strong><\/p>\n<p>Tentamos projetar o software para que seja simples e intuitivo, portanto, quando os clientes t\u00eam problemas, eles costumam ser bastante t\u00e9cnicos, o que faz com que precisemos de mais pessoal t\u00e9cnico especializado e menos help desk geral.<\/p>\n<p>Al\u00e9m disso, descobrimos que os balanceadores de carga\/ADCs s\u00e3o uma parte bastante central da infraestrutura, portanto, \u00e9 necess\u00e1rio que voc\u00ea tenha ampla experi\u00eancia e compreens\u00e3o de toda a infraestrutura de aplicativos.<\/p>\n<p>Nossa abordagem \u00e9 ter a menor hierarquia poss\u00edvel para que voc\u00ea possa falar rapidamente com um engenheiro s\u00eanior.<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Ligue para a recep\u00e7\u00e3o<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Engenheiros s\u00eanior<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Desenvolvedores<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Deus<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Como n\u00f3s dois escrevemos o produto e fornecemos suporte, somos uma empresa com foco muito t\u00e9cnico e, na verdade, quase todos na empresa t\u00eam forma\u00e7\u00e3o t\u00e9cnica.<\/span><\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<h2><span style=\"font-weight: 400;\">Ent\u00e3o, como estamos indo&#8230;&#8230; O resultado da \u00faltima pesquisa de suporte ao cliente (usamos o Survey monkey, que, ali\u00e1s, \u00e9 muito legal)<\/span><\/h2>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Pergunta 1 &#8211; voc\u00ea ficou satisfeito com a velocidade com que sua solicita\u00e7\u00e3o foi respondida?<\/span><\/h2>\n<p><strong>Sum\u00e1rio<\/strong><\/p>\n<p>76% Muito feliz<\/p>\n<p>19% feliz<\/p>\n<p>0% Satisfat\u00f3rio<\/p>\n<p>5% Insatisfeito<\/p>\n<p>0% Muito insatisfeito<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-10260 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1.png\" alt=\"\" width=\"942\" height=\"535\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1.png 942w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1-400x227.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1-768x436.png 768w\" sizes=\"(max-width: 942px) 100vw, 942px\" \/><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">Pergunta 2 &#8211; Voc\u00ea achou que recebeu atualiza\u00e7\u00f5es suficientes sobre o progresso?<\/span><\/h2>\n<p><strong>Sum\u00e1rio<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">90% Apenas a quantidade certa  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Muitos  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% N\u00e3o \u00e9 suficiente  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Nem perto do suficiente  <\/span><\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2.png\"><img decoding=\"async\" class=\"aligncenter wp-image-10262 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2.png\" alt=\"\" width=\"948\" height=\"588\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2.png 948w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2-400x248.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2-768x476.png 768w\" sizes=\"(max-width: 948px) 100vw, 948px\" \/><\/a><\/p>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">Pergunta 3 &#8211; Como voc\u00ea avalia nosso conhecimento t\u00e9cnico?<\/span><\/h2>\n<p><strong>Sum\u00e1rio<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">59% em aberto<\/span><\/p>\n<p><span style=\"font-weight: 400;\">36% Muito bom<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Satisfat\u00f3rio<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Ruim<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Muito ruim<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png\"><img decoding=\"async\" class=\"aligncenter wp-image-10264 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png\" alt=\"\" width=\"1050\" height=\"547\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png 1050w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3-400x208.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3-768x400.png 768w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/><\/a><\/p>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">Pergunta 4 &#8211; Qu\u00e3o persistentes fomos na resolu\u00e7\u00e3o do seu problema?<\/span><\/h2>\n<p><strong>Sum\u00e1rio<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">47% Excepcional\/ obstinado<\/span><\/p>\n<p><span style=\"font-weight: 400;\">42% Muito bom<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6% Satisfat\u00f3rio<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Ruim<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10266 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4.png\" alt=\"\" width=\"1032\" height=\"556\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4.png 1032w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4-400x216.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4-768x414.png 768w\" sizes=\"(max-width: 1032px) 100vw, 1032px\" \/><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Pergunta 5 &#8211; Qu\u00e3o ansiosos est\u00e1vamos para ajudar?<\/span><\/h2>\n<p><strong>Sum\u00e1rio<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">82% Muito ansioso  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">12% Bom<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6% Satisfat\u00f3rio<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Ruim<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Sem juros<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10258 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5.png\" alt=\"\" width=\"1102\" height=\"565\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5.png 1102w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5-400x205.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5-768x394.png 768w\" sizes=\"(max-width: 1102px) 100vw, 1102px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Como tenho certeza de que voc\u00ea sabe, a qualidade do suporte que oferecemos \u00e9 algo que levamos muito a s\u00e9rio. Gostamos at\u00e9 de usar a palavra Tenacious (tenaz)! Em prepara\u00e7\u00e3o para nossa pr\u00f3xima pesquisa de satisfa\u00e7\u00e3o do cliente, gostar\u00edamos de publicar os resultados da \u00faltima pesquisa. Mas, primeiro, um resumo muito r\u00e1pido (e eu [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":45573,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[377],"tags":[1739,1738,1737],"class_list":["post-54541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-pt-br","tag-nos-nos-importamos","tag-pesquisa-de-suporte-ao-cliente","tag-suporte-ao-balanceador-de-carga"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Voc\u00ea est\u00e1 aqui: Resultados da pesquisa de suporte ao cliente - Edgenexus load balancers and Application Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.edgenexus.io\/pt-br\/blog-pt-br\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Greg\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.edgenexus.io\/pt-br\/blog-pt-br\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.edgenexus.io\/pt-br\/blog-pt-br\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/\"},\"author\":{\"name\":\"Greg\",\"@id\":\"https:\/\/www.edgenexus.io\/zh-hans\/#\/schema\/person\/1135b73b0b489d196de068df4d8b588f\"},\"headline\":\"Voc\u00ea est\u00e1 aqui: Resultados da pesquisa de suporte ao cliente\",\"datePublished\":\"2025-06-20T13:16:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.edgenexus.io\/pt-br\/blog-pt-br\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/\"},\"wordCount\":359,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.edgenexus.io\/zh-hans\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.edgenexus.io\/pt-br\/blog-pt-br\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/survey-2.png\",\"keywords\":[\"N\u00f3s nos importamos\",\"Pesquisa de suporte ao cliente\",\"Suporte ao balanceador de carga\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.edgenexus.io\/pt-br\/blog-pt-br\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.edgenexus.io\/pt-br\/blog-pt-br\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/\",\"url\":\"https:\/\/www.edgenexus.io\/pt-br\/blog-pt-br\/voce-esta-aqui-resultados-da-pesquisa-de-suporte-ao-cliente\/\",\"name\":\"Voc\u00ea est\u00e1 aqui: Resultados da pesquisa de suporte ao cliente - 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Although these days I spend much of my time on the commercial side, I am a deep technologist at heart. My BEng Robotics was a long time ago but I am still very interested in application delivery and performance, more specifically HTTP optimisation. I have a patent pending on delta compression and have been closely following SPDY and HTTP 2\/3 since their inception. 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