{"id":54545,"date":"2025-06-20T13:16:32","date_gmt":"2025-06-20T13:16:32","guid":{"rendered":"https:\/\/www.edgenexus.io\/non-categorizzato\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/"},"modified":"2025-06-20T13:16:32","modified_gmt":"2025-06-20T13:16:32","slug":"e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti","status":"publish","type":"post","link":"https:\/\/www.edgenexus.io\/it\/blog-it\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/","title":{"rendered":"E \u201carrivato: Risultati del sondaggio sull\u201d assistenza clienti"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Come sicuramente saprai, la qualit\u00e0 del<a href=\"https:\/\/www.edgenexus.io\/it\/tag\/sondaggio-sullassistenza-clienti\/\"> supporto<\/a> che forniamo \u00e8 qualcosa che prendiamo molto sul serio. Ci piace persino usare la parola \u201ctenace\u201d! <\/span><\/p>\n<p>In vista del prossimo sondaggio sulla soddisfazione dei clienti, abbiamo voluto pubblicare i risultati dell&#8217;ultimo sondaggio.<\/p>\n<p><strong><em>ma prima un rapido (e dico rapido) riassunto del nostro processo di supporto)<\/em><\/strong><\/p>\n<p>Cerchiamo di progettare il software in modo che sia semplice e intuitivo, per cui quando i clienti hanno dei problemi di solito sono piuttosto tecnici, per cui abbiamo bisogno di pi\u00f9 personale tecnico specializzato e meno di un help desk generico.<\/p>\n<p>Inoltre, ci accorgiamo che i bilanciatori di carico\/ADC sono una parte centrale dell&#8217;infrastruttura, quindi \u00e8 richiesta un&#8217;ampia esperienza e comprensione dell&#8217;intera infrastruttura applicativa.<\/p>\n<p>Il nostro approccio \u00e8 quello di avere una gerarchia il pi\u00f9 possibile ridotta, in modo che tu possa parlare rapidamente con un ingegnere senior.<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Chiama la reception<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ingegneri senior<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Sviluppatori<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Dio<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Dal momento che scriviamo il prodotto e forniamo assistenza, siamo un \u201cazienda molto orientata alla tecnica e in effetti quasi tutti i membri dell\u201d azienda hanno un background tecnico.<\/span><\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<h2><span style=\"font-weight: 400;\">Allora, come stiamo andando&#8230;&#8230; Il risultato dell \u201cultimo sondaggio sull\u201d assistenza clienti (abbiamo usato Survey monkey che, per inciso, \u00e8 molto interessante)<\/span><\/h2>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Domanda 1 &#8211; Sei soddisfatto della velocit\u00e0 con cui \u00e8 stata data risposta alla tua richiesta?<\/span><\/h2>\n<p><strong>Riassunto<\/strong><\/p>\n<p>76% Molto soddisfatto<\/p>\n<p>19% di felicit\u00e0<\/p>\n<p>0% Soddisfacente<\/p>\n<p>5% Infelice<\/p>\n<p>0% Molto insoddisfatto<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-10260 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1.png\" alt=\"\" width=\"942\" height=\"535\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1.png 942w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1-400x227.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1-768x436.png 768w\" sizes=\"(max-width: 942px) 100vw, 942px\" \/><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">Domanda 2 &#8211; Ritieni di aver ricevuto sufficienti aggiornamenti sui progressi?<\/span><\/h2>\n<p><strong>Riassunto<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">90% La giusta quantit\u00e0  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Troppi  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Non abbastanza  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Non \u00e8 sufficiente  <\/span><\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2.png\"><img decoding=\"async\" class=\"aligncenter wp-image-10262 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2.png\" alt=\"\" width=\"948\" height=\"588\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2.png 948w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2-400x248.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2-768x476.png 768w\" sizes=\"(max-width: 948px) 100vw, 948px\" \/><\/a><\/p>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">Domanda 3 &#8211; Come giudichi le nostre conoscenze tecniche?<\/span><\/h2>\n<p><strong>Riassunto<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">59% In sospeso<\/span><\/p>\n<p><span style=\"font-weight: 400;\">36% Molto bene<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Soddisfacente<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Scarso<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Molto scarso<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png\"><img decoding=\"async\" class=\"aligncenter wp-image-10264 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png\" alt=\"\" width=\"1050\" height=\"547\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png 1050w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3-400x208.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3-768x400.png 768w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/><\/a><\/p>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">Domanda 4 &#8211; Quanto siamo stati tenaci nel risolvere il tuo problema?<\/span><\/h2>\n<p><strong>Riassunto<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">47% Eccezionale\/ ostinato<\/span><\/p>\n<p><span style=\"font-weight: 400;\">42% Molto buono<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6% Soddisfacente<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Povero<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10266 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4.png\" alt=\"\" width=\"1032\" height=\"556\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4.png 1032w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4-400x216.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4-768x414.png 768w\" sizes=\"(max-width: 1032px) 100vw, 1032px\" \/><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Domanda 5 &#8211; Quanto eravamo desiderosi di aiutare?<\/span><\/h2>\n<p><strong>Riassunto<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">82% Molto desideroso  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">12% Buono<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6% Soddisfacente<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Scarso<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Senza interessi<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10258 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5.png\" alt=\"\" width=\"1102\" height=\"565\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5.png 1102w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5-400x205.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5-768x394.png 768w\" sizes=\"(max-width: 1102px) 100vw, 1102px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Come sicuramente saprai, la qualit\u00e0 del supporto che forniamo \u00e8 qualcosa che prendiamo molto sul serio. Ci piace persino usare la parola \u201ctenace\u201d! In vista del prossimo sondaggio sulla soddisfazione dei clienti, abbiamo voluto pubblicare i risultati dell&#8217;ultimo sondaggio. ma prima un rapido (e dico rapido) riassunto del nostro processo di supporto) Cerchiamo di [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":45571,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[371],"tags":[1746,1745,1744],"class_list":["post-54545","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-it","tag-ci-teniamo","tag-sondaggio-sullassistenza-clienti","tag-supporto-del-bilanciatore-di-carico"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>E \u201carrivato: Risultati del sondaggio sull\u201d assistenza clienti - Edgenexus load balancers and Application Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.edgenexus.io\/it\/blog-it\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/\" \/>\n<meta name=\"twitter:label1\" content=\"Scritto da\" \/>\n\t<meta name=\"twitter:data1\" content=\"Greg\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.edgenexus.io\/it\/blog-it\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.edgenexus.io\/it\/blog-it\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/\"},\"author\":{\"name\":\"Greg\",\"@id\":\"https:\/\/www.edgenexus.io\/zh-hans\/#\/schema\/person\/1135b73b0b489d196de068df4d8b588f\"},\"headline\":\"E \u201carrivato: Risultati del sondaggio sull\u201d assistenza clienti\",\"datePublished\":\"2025-06-20T13:16:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.edgenexus.io\/it\/blog-it\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/\"},\"wordCount\":306,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.edgenexus.io\/zh-hans\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.edgenexus.io\/it\/blog-it\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/survey-2.png\",\"keywords\":[\"Ci teniamo\",\"Sondaggio sull'assistenza clienti\",\"supporto del bilanciatore di carico\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.edgenexus.io\/it\/blog-it\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.edgenexus.io\/it\/blog-it\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/\",\"url\":\"https:\/\/www.edgenexus.io\/it\/blog-it\/e-arrivato-risultati-del-sondaggio-sull-assistenza-clienti\/\",\"name\":\"E \u201carrivato: Risultati del sondaggio sull\u201d assistenza clienti - 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