{"id":53119,"date":"2025-06-20T13:06:04","date_gmt":"2025-06-20T13:06:04","guid":{"rendered":"https:\/\/www.edgenexus.io\/sin-categoria\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/"},"modified":"2025-06-20T13:06:04","modified_gmt":"2025-06-20T13:06:04","slug":"ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.edgenexus.io\/es\/blog-es\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/","title":{"rendered":"Ya est\u00e1 aqu\u00ed: Resultados de la encuesta sobre atenci\u00f3n al cliente"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Como seguro que sabes, nos tomamos muy en serio la calidad del<a href=\"https:\/\/www.edgenexus.io\/es\/tag\/encuesta-de-atencion-al-cliente\/\"> apoyo que<\/a> prestamos. \u00a1Incluso nos gusta utilizar la palabra Tenaz! <\/span><\/p>\n<p>Para preparar nuestra pr\u00f3xima encuesta de satisfacci\u00f3n del cliente, hemos querido publicar los resultados de la \u00faltima.<\/p>\n<p><strong><em>pero primero un resumen muy r\u00e1pido (y quiero decir r\u00e1pido) de nuestro proceso de pensamiento de apoyo<\/em><\/strong><\/p>\n<p>Intentamos dise\u00f1ar el software para que sea sencillo e intuitivo, por lo que cuando los clientes tienen problemas suelen ser bastante t\u00e9cnicos, de modo que necesitamos m\u00e1s personal t\u00e9cnico especializado y menos servicio de asistencia general.<\/p>\n<p>Adem\u00e1s, descubrimos que los equilibradores de carga y los ADC son una parte bastante central de la infraestructura, por lo que se requiere una amplia experiencia y comprensi\u00f3n de toda la infraestructura de aplicaciones.<\/p>\n<p>Nuestro planteamiento es tener una jerarqu\u00eda lo menos jer\u00e1rquica posible para que puedas hablar r\u00e1pidamente con un ingeniero superior.<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Llamar a recepci\u00f3n<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ingenieros superiores<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Desarrolladores<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Dios<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Dado que tanto escribimos el producto como proporcionamos asistencia, por dise\u00f1o somos una empresa muy centrada en la t\u00e9cnica y, de hecho, casi todo el mundo en la empresa tiene formaci\u00f3n t\u00e9cnica.<\/span><\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<h2><span style=\"font-weight: 400;\">As\u00ed que, \u00bfc\u00f3mo vamos? &#8230;&#8230; El resultado de la \u00faltima encuesta de atenci\u00f3n al cliente (utilizamos Survey monkey que, por cierto, es bastante guay).<\/span><\/h2>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Pregunta 1 &#8211; \u00bfEst\u00e1s satisfecho con la rapidez con la que se respondi\u00f3 a tu solicitud?<\/span><\/h2>\n<p><strong>Resumen<\/strong><\/p>\n<p>76% Muy contentos<\/p>\n<p>19% Feliz<\/p>\n<p>0% Satisfactorio<\/p>\n<p>5% Descontento<\/p>\n<p>0% Muy descontento<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-10260 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1.png\" alt=\"\" width=\"942\" height=\"535\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1.png 942w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1-400x227.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question1-768x436.png 768w\" sizes=\"(max-width: 942px) 100vw, 942px\" \/><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">Pregunta 2 &#8211; \u00bfConsideras que se te ha informado suficientemente sobre los progresos realizados?<\/span><\/h2>\n<p><strong>Resumen<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">90% La cantidad justa  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Demasiados  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% No es suficiente  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Ni de lejos  <\/span><\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2.png\"><img decoding=\"async\" class=\"aligncenter wp-image-10262 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2.png\" alt=\"\" width=\"948\" height=\"588\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2.png 948w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2-400x248.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question2-768x476.png 768w\" sizes=\"(max-width: 948px) 100vw, 948px\" \/><\/a><\/p>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">Pregunta 3 &#8211; \u00bfC\u00f3mo valoras nuestros conocimientos t\u00e9cnicos?<\/span><\/h2>\n<p><strong>Resumen<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">59% Pendiente<\/span><\/p>\n<p><span style=\"font-weight: 400;\">36% Muy buena<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Satisfactorio<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Pobre<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Muy deficiente<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png\"><img decoding=\"async\" class=\"aligncenter wp-image-10264 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png\" alt=\"\" width=\"1050\" height=\"547\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png 1050w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3-400x208.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3-768x400.png 768w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/><\/a><\/p>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">Pregunta 4 &#8211; \u00bfHasta qu\u00e9 punto fuimos tenaces en resolver tu problema?<\/span><\/h2>\n<p><strong>Resumen<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">47% Sobresaliente\/ tenaz<\/span><\/p>\n<p><span style=\"font-weight: 400;\">42% Muy buena<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6% Satisfactorio<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5% Pobre<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10266 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4.png\" alt=\"\" width=\"1032\" height=\"556\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4.png 1032w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4-400x216.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question4-768x414.png 768w\" sizes=\"(max-width: 1032px) 100vw, 1032px\" \/><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Pregunta 5 &#8211; \u00bfQu\u00e9 ganas ten\u00edamos de ayudar?<\/span><\/h2>\n<p><strong>Resumen<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">82% Muy ansiosos  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">12% Bueno<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6% Satisfactorio<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Pobre<\/span><\/p>\n<p><span style=\"font-weight: 400;\">0% Sin intereses<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10258 size-full\" src=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5.png\" alt=\"\" width=\"1102\" height=\"565\" srcset=\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5.png 1102w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5-400x205.png 400w, https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/Question5-768x394.png 768w\" sizes=\"(max-width: 1102px) 100vw, 1102px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Como seguro que sabes, nos tomamos muy en serio la calidad del apoyo que prestamos. \u00a1Incluso nos gusta utilizar la palabra Tenaz! Para preparar nuestra pr\u00f3xima encuesta de satisfacci\u00f3n del cliente, hemos querido publicar los resultados de la \u00faltima. pero primero un resumen muy r\u00e1pido (y quiero decir r\u00e1pido) de nuestro proceso de pensamiento [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":53126,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[500],"tags":[1513,1514,1512],"class_list":["post-53119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-es","tag-encuesta-de-atencion-al-cliente","tag-nos-preocupamos","tag-soporte-del-equilibrador-de-carga"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ya est\u00e1 aqu\u00ed: Resultados de la encuesta sobre atenci\u00f3n al cliente - Edgenexus load balancers and Application Security<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.edgenexus.io\/es\/blog-es\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Greg\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.edgenexus.io\/es\/blog-es\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.edgenexus.io\/es\/blog-es\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/\"},\"author\":{\"name\":\"Greg\",\"@id\":\"https:\/\/www.edgenexus.io\/zh-hans\/#\/schema\/person\/1135b73b0b489d196de068df4d8b588f\"},\"headline\":\"Ya est\u00e1 aqu\u00ed: Resultados de la encuesta sobre atenci\u00f3n al cliente\",\"datePublished\":\"2025-06-20T13:06:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.edgenexus.io\/es\/blog-es\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/\"},\"wordCount\":345,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.edgenexus.io\/zh-hans\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.edgenexus.io\/es\/blog-es\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.edgenexus.io\/wp-content\/uploads\/2018\/06\/survey-2.png\",\"keywords\":[\"Encuesta de atenci\u00f3n al cliente\",\"Nos preocupamos\",\"soporte del equilibrador de carga\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.edgenexus.io\/es\/blog-es\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.edgenexus.io\/es\/blog-es\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/\",\"url\":\"https:\/\/www.edgenexus.io\/es\/blog-es\/ya-esta-aqui-resultados-de-la-encuesta-sobre-atencion-al-cliente\/\",\"name\":\"Ya est\u00e1 aqu\u00ed: Resultados de la encuesta sobre atenci\u00f3n al cliente - 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Although these days I spend much of my time on the commercial side, I am a deep technologist at heart. My BEng Robotics was a long time ago but I am still very interested in application delivery and performance, more specifically HTTP optimisation. I have a patent pending on delta compression and have been closely following SPDY and HTTP 2\/3 since their inception. 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