If you have an issue with the ADC and need to open a support ticket, Technical Support will often request several different files from the ADC appliance. These files have now been aggregated into one single .dat file that can be downloaded via this section.
Select a time frame from the drop-down: A choice of 3, 7, 14, and All days are available to you.
Click “Download Support Files”
A file will be downloaded in the format Support-jetNEXUS-yyymmddhh-NAME.dat
Raise a support ticket on the support portal, details of which are available at the end of this document.
Make sure you describe the problem thoroughly and attach the .dat file to the ticket.
