The information in this section will be populated if you have a working Internet connection. If your browser does not have a link to the Internet, this section will be blank. Once connected, you will receive the banner message below.
The section Download from Cloud shown below will be populated with information showing updates available to you under your support plan. You should pay attention to the support Type and Support Expiry date.
Note: We use your browser's internet connection to view what is available from the Edgenexus Cloud. You will only be able to download software updates if the ADC has an internet connection.
To check this:
Advanced--Troubleshooting--Ping
IP Address – App Store.edgenexus.io
Click Ping
If the result shows "ping: unknown host App Store.edgenexus.io."
The ADC will NOT be able to download anything from the cloud
